Shipping policies

Your purchase will be shipped within 1-3 business days of payment, using local post register mail with a tracking number.
Any import duty, including VAT, are on buyers account and responsibility.
Shipping from Israel takes about 14 days, but a delay may occur and it can take up to 31 days.
Shipping times are estimates and can’t be guaranteed. Please keep in mind that the shipping times should be added to the current order production time to estimate time of arrival.

Express shipping is available!
Shipping takes up to 4 business days and it costs an additional 10$-30$.

Refund policies

Refunds and Exchanges:

If for any reason you are not satisfied with your purchase, a full refund minus shipping costs and fees is possible.
All items must be returned in unused, like-new, undamaged condition in their original box.
PLEASE NOTE: There will be no refund on special orders.
We recommend trying the shoes on a carpeted surface until you are certain with keeping them. In the interests of hygiene, shoes must be first tried on with thin socks or stockings.
Unfortunately, we cannot refund or exchange used or customer damaged products.
All products will be inspected upon return.
The goods are your responsibility until they reach back to us.
Please ensure you pack your return to prevent any damage to the items or boxes.
We are not responsible for any damage or loss caused during the return shipping.
Returned products must be shipped back to us within 14 days of receipt.
If you wish to return an item please contact us for the return address.
Return goods will be on the costumer expanse.
Make sure to ship with regular mail and not with the express mail carrier.
Please mention on package “Return to sender” and the reason.

Privacy policies

All of the information that you provide to Norman & Bella is strictly private and confidential.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. All payment card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

Norman & Bella comply with the standards, procedures, and requirements laid down in the Data Protection Act 1998 to ensure that the personal information you give us is kept secure and processed fairly and lawfully. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

For more info please contact us.